Terms and Conditions<\/a> of sale from Vetty Creations. This sets out the amount of time you can expect for your order to take, the type of postage service I will use and all sorts of other details. I hope that people read it before ordering, and then that they refer to it if they have questions. And of course, you can also email me if you have questions.<\/p>\nTypically I send out a personalised confirmation email about your order on the day that I receive the order. If your order comes during the weekend, then your reply will typically be sent on the Monday. In the email I state when the order will be posted, as accurately as I can. If I say it will be sent that day – which most orders are, unless they come in the afternoon, or unless they are an international order and I’ve already been to the shops that day – then it will be sent that day.<\/p>\n
If you don’t get a confirmation email from me, it possibly means that your spam filter has filtered me out. If I get a bounce notice letting me know that my email was rejected – sometimes I do, and sometimes I don’t – then I’ll try another way to get an email to you, such as even by using my Hotmail account, which surprisingly can sometimes get through where others can’t. <\/p>\n
Sometimes the email address that I am given that is attached to your Paypal account is out of date. If that’s the case, then there’s not really any way I can contact you, however much I try. I’m sorry about that, but perhaps you could make sure your email address is up to date? (wink!)<\/p>\n
I want you to be informed. If your order is going to be delayed for any reason, such as if a product is out of stock which happens occasionally, then I’ll let you know.<\/p>\n
If there is any problem with your order, please let me know. If I know, then I can do something about fixing the problem. If I don’t know, then I can’t.<\/p>\n
So I guess this post is all about keeping the lines of communication open. I want you to be informed about your order. I want you to know that I aim for excellent customer service. If you think I’m doing a good job, please tell your friends. If you think I am not, please tell me.<\/p>\n","protected":false},"excerpt":{"rendered":"
After a not so helpful customer service experience with another business recently, it got me thinking about my customer service.<\/p>\n
To make things very clear about how your order will be treated, I have for some time had a carefully written full page about Terms and Conditions of sale from Vetty Creations. This sets out […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[],"class_list":["post-2226","post","type-post","status-publish","format-standard","hentry","category-white-threads-uncategorized","odd"],"_links":{"self":[{"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/posts\/2226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/comments?post=2226"}],"version-history":[{"count":7,"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/posts\/2226\/revisions"}],"predecessor-version":[{"id":2233,"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/posts\/2226\/revisions\/2233"}],"wp:attachment":[{"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/media?parent=2226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/categories?post=2226"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/vettycreations.com.au\/white-threads\/wp-json\/wp\/v2\/tags?post=2226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}